About Thornbridge Health Care
Compassionate care delivered with dignity, respect, and a genuine passion for making a difference in people's lives.
Thornbridge Health Care is a trading name of NewGenCareGroup Ltd, a Care Quality Commission regulated provider in England.
We understand what you are going through
The reason we started Thornbridge Health Care (trading name for NewGenCaregroup) is to provide the best care possible to individuals and deliver it with passion. Having gone through our own first-hand experience of caring for an individual within the home environment, we realise the importance of finding someone with the compassion and skill levels to care for a loved one.
Our carers uphold our reputation and are valued in the community. They are themselves part of our own community of special people wanting to deliver the highest standard of care – upholding the principles of kindness and compassion.
2022
Established
Putting People First
Having gone through our own first-hand experience of caring for an individual within the home environment, we realise the importance of finding someone with the compassion and skill levels to care for a loved one.
We want to change the approach to the care system in the UK by putting people first. We want to give families the comfort of knowing that they will receive the best care available to them.
Trained, compassionate skilled carers are central to our core values, and we recognise them and reward them for their work ethic. We all know first-hand that personal and reliable care is invaluable.
100%
Commitment
24/7
Support
CQC
Regulated
Care That Keeps Families Together
We want as many people as possible to be able to choose to stay in their own homes for as long as they possibly can, and we want all families to enjoy those special memorable moments safe in the knowledge their loved ones are in capable caring hands.
We care passionately. We believe we have all the ingredients to enhance the quality of care by catering to the needs of individuals and their families to deliver an outstanding care service.
Our Core Values
We adhere to our principles at all times, ensuring every interaction reflects our commitment to excellence.
Kindness & Compassion
At all times, to act with kindness and compassion to provide the best quality of care.
Respect
At all times, by treating each client with dignity and sensitivity, no matter the circumstance.
Highest Quality
At all times, to ensure the highest standard of care and to adapt and respond to the client's changing needs.
Reliability & Punctuality
At all times, to adhere to the client's schedule to make the caring experience a warm and genuine one.
That Something Extra
To be diligent and mindful of the client's changing health and care requirements and go that extra mile.
Cultural Awareness
At all times, to welcome cultural differences and be respectful of race, ethnicity, and the client's home.
We try to be the best at all times
Discover what sets Thornbridge Health Care apart and why families trust us with their loved ones.
CQC
Registered
5★
Rated
Thornbridge Health Care specialises in providing home care to dependent adults – carefully matching carers to meet the needs of our clients. Our personalised approach ensures that every client receives care tailored to their unique requirements.
We are growing through word of mouth and positive recommendations based on our consistently good service to our clients and carers. Our reputation speaks for itself, built on trust and genuine care.
We are registered with CQC (Care Quality Commission) and work closely with Social Services Departments and health professionals. This ensures we maintain the highest standards of care delivery.
We know that if our carers are happy and confident in their abilities, they will do an excellent job. Training is a core part of the carer induction process. We give all new carers an induction training course and every carer comes back for a yearly update. We also have a specialist carer support team who are there to offer help, advice and a listening ear.
We understand that care needs can arise urgently. Our team is equipped to respond quickly to enquiries and can often begin care services within a short timeframe, ensuring you get the support you need when you need it.
Ready to experience exceptional care?
Get in touch with our team today and discover how Thornbridge Health Care can support you and your family with compassionate, professional care services.
Call us
0208 853 9124
Email us
info@thornbridgehealthcare.co.uk
Visit us
71-75 Shelton Street, Covent Garden, London
